Privacy Policy

1. Introduction

Fixed Match ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services — including Fixed Match prediction packages, Fixed Matches subscriptions, and all related content.

By using Fixed Match you consent to the practices described in this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

We collect two categories of information:

2.1 Information you provide directly

• Account registration details (name, email address, password).
• Billing and payment information when purchasing Fixed Match packages or Fixed Matches subscriptions (processed securely by our payment provider — we do not store full card details).
• Messages you send to us via contact forms, email, WhatsApp, or Telegram.
• Preferences and settings you configure on your profile.

2.2 Information collected automatically

• Log data: IP address, browser type, operating system, referring URL, pages visited, and timestamps.
• Device information: device type, screen resolution, and unique identifiers.
• Usage data: how you interact with Fixed Matches pages, which Fixed Match tips you view, and session duration.
• Cookies and similar tracking technologies (see Section 5).

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account and deliver Fixed Match content you have subscribed to.
• Process payments for Fixed Matches packages and subscription renewals.
• Send transactional emails (subscription confirmations, payment receipts, password resets).
• Send marketing communications about new Fixed Match offers or Fixed Matches promotions — only with your consent, which you can withdraw at any time.
• Personalise your experience and improve the relevance of predictions shown to you.
• Monitor and analyse usage patterns to improve site performance and content quality.
• Comply with legal obligations and enforce our Terms of Service.
• Detect and prevent fraud, abuse, or other harmful activity.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data on the following legal bases:

• Contract: to provide the Fixed Match service you have subscribed to.
• Legitimate interests: to improve our platform, prevent fraud, and send relevant communications.
• Consent: for optional marketing emails and non-essential cookies.
• Legal obligation: to comply with applicable law.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on Fixed Match:

• Essential cookies — required for authentication and secure access to Fixed Matches subscription content.
• Analytics cookies — help us understand how visitors navigate Fixed Match pages (via Google Analytics).
• Performance cookies — used by Vercel to monitor site speed and uptime.
• Marketing cookies — used with your consent to show relevant Fixed Matches promotions.

You can control cookies through your browser settings. Disabling essential cookies may prevent access to premium Fixed Match features.

6. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties only as necessary:

• Payment processors (e.g., Stripe) to handle Fixed Matches subscription billing securely.
• Hosting and infrastructure providers (e.g., Vercel) to operate the platform.
• Analytics providers (e.g., Google Analytics) to measure site performance.
• Email service providers to send transactional and marketing communications.
• Law enforcement or regulatory authorities when required by law.

All third-party service providers are bound by data processing agreements and are prohibited from using your data for their own purposes.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Specifically:

• Account data is kept for the lifetime of your account plus up to 3 years after closure for legal and fraud-prevention purposes.
• Billing records are retained for 7 years in accordance with financial regulations.
• Analytics data is aggregated and anonymised after 26 months.

8. Your Rights

Depending on your location you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — request deletion of your personal data (subject to legal retention obligations).
• Restriction — ask us to limit how we process your data.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests or for direct marketing.
• Withdraw consent — at any time for consent-based processing (e.g., marketing emails).

To exercise any of these rights, contact us at privacy@fixedmatches.com. We will respond within 30 days.

9. Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include HTTPS encryption, hashed passwords, access controls, and regular security reviews.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Children's Privacy

Our services — including all Fixed Match and Fixed Matches content — are not intended for persons under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

11. International Data Transfers

Fixed Match operates globally. Your data may be transferred to and processed in countries outside your own, including countries that may not offer the same level of data protection as your home country. When we transfer data internationally, we rely on approved mechanisms such as Standard Contractual Clauses to ensure adequate protection.

12. Third-Party Links

Our website may contain links to third-party sites (such as bookmakers or sports news outlets). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any external site you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will update the "Last updated" date at the top of this page. For material changes, we will notify registered users by email. Continued use of Fixed Match after any update constitutes your acceptance of the revised policy.

14. Contact Us

For any privacy-related questions, requests, or complaints, please contact our Data Privacy team:

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority (for EEA residents, the relevant supervisory authority in your country).